Frequently asked questions
Toner Cartridge
Pages printed out are light in color, why?
The printer setting may be in "toner save" mode, please reset to the default mode.
The OPC drum may be aged.Please replace it.
The mirror of laser scanner may be blurry with dust.Please clean it.
The LBD of laser scanner may be aged. Please replace it.
There are scratches on your print, why?
If you print on glossy paper, prints may be scratched if not handled properly. Don't place objects on top of your prints, and be careful not to scratch them with your fingernails. For best results, frame your prints under glass.
The film for fix image is contaminated and need replaced.
The tempeature of heat the potsherd is too low, you may replace the potsherd.
The toner in the cartridge is disqualification. please use the regular one.
Your printout is blurry or smeared.
Make sure your paper isn't damp or curled, or loaded face down (the printable side should be face up).
Replace the OPC.
Load a new sheet of plain paper and press the paper button to eject it. Do this several times. If you still have a problem, ink may have leaked inside the printer, and you need to clean it.
Align the print head.
Remove each sheet from the output tray as it is printed.
Avoid handling printouts on glossy paper for a few hours to allow the ink to set.
If ink smears on the back of a printout, clean the inside of the printer.
If you are using double-sided paper and printing heavily saturated or dark images on the front side of the paper, you may notice that smudges or marks appear on the front when you print the second side. If one side of the paper will contain a lighter image or text, print that side first to eliminate marks or smudging.