The Customer shall be entitled to return Products purchased within 10 (ten) business days, subject to such Products being unused, undamaged, in their original packaging and in a resale-able condition – Products should therefore not be opened if they are not for the correct printer.
In the case where a Customer has purchased the incorrect Product the Company reserves the right to exchange the Product or refund the Customer for the Product. Should the Company agree to refund the Customer, the Customer will be liable to pay a 5% (five percent) handling fee calculated on the selling price of the Product. The Company will refund the client by way of bank transfer within 48 (forty eight) business hours. Under no circumstances will the Customer be refunded in-store.
The Eclipse Product carries a 1 (one) year warranty against manufacturing defects and the Original Equipment Manufacturer Product carries a warranty against manufacturing defects as determined by the specific manufacturer. Should the Customer allege any of the Products provided to be defective in any manner, the Customer shall give the Company a reasonable opportunity and period to inspect same and determine the possible cause of alleged defect.
Please e-mail firstname.lastname@example.org should you have an enquiry on our returns policy.